Experience
Salesforce
Transforming the customer journey for increased loyalty and profitability
Rapinno helps businesses maximize Salesforce to boost sales, streamline service, and personalize marketing driving measurable growth
the challenge
Seamless Customer Journeys Are Key to Business Success
Today’s customers expect consistent, effortless experiences across every touchpoint before and after purchase, online and offline. To meet rising expectations, your sales and support teams need smart tools and real-time insights that empower them to deliver personalized, connected experiences at every step
what we do
Rapinno empowers businesses to become customer-first using Salesforce.
Rapinno delivers smart, scalable, and future-ready solutions on Salesforce empowering businesses to transform and put customers at the heart of every experience.
Using Salesforce’s unified platform, Rapinno helps businesses deliver seamless, end-to-end customer experiences across marketing, sales, service, and operations.
SMART SALES
- • Sales process automation
- • Lead-to-cash optimization
- • Always open storefront (eCommerce)
Insight to Action Analytics
- • Al powered processes
- •Competitive intelligence
- •Visualization
Effortless Customer Service
- •Omni-channel service
- •Customer self service
- •Cross-sell and up-sell
Employee Experience
- •Employee journeys
- •Employee communities
- •Learning and career growth
Experiential Marketing
- •Marketing automation
- •Customer journey management
- •Voice of the customer
Operational Excellence
- •Lightning migration
- •Salesforce center of excellence
- •BizDevOps
Industry Solutions
Healthcare & Life Sciences
- •Leveraging the strong foundation of Salesforce Health Clouds and Salesforce Industries (Vlocity) solutions for healthcare, we offer deep industry knowledge to help payers, providers, MedTech and pharma companies achieve their customer and employee experience goals.
- •Help payer and provider organizations improve member/patient engagement with a consolidated 360-degree view of their health and wellness journeys.
Financial Services
- •Leverage the power of Salesforce Financial Services Cloud to provide our banking, wealth management and insurance clients with a 360-degree view of their customers.
- •Enable consistent, proactive, and personalized end-to-end customer experiences.
Manufacturing
- •Recommend, design and implement large-scale digital transformation initiatives on Salesforce Manufacturing Cloud to help manufacturers better understand customer needs while improving visibility across the entire value chain.
- •Expand core platform capabilities to channel partners and customers to enable deeper and more trusted relationships.
The Expertise & Experience to Guide
Your Entire Salesforce Journey
advisory
- Blueprinting and roadmapping
- Architectural assessment
- Organizational change management
- Value capture
implementation
- Salesforce project delivery
- Discovery, design and configuration
- Data migration and integration
- Agile, waterfall or hybrid
managed services
- Platform optimization
- BizDevOps
- Capacity teams
- Environment and release management
THE OUTCOMES WE DELIVER
PUT YOUR CUSTOMERS AT THE CENTER OF YOUR BUSINESS
With Salesforce’s single integrated platform for marketing, sales, service, commerce, and operations we help businesses create amazing, end-to-end experiences for their customers.
Increased Customer Satisfaction
Increased Sales Effectiveness
We leverage Salesforce to provide easy access to prospect pipeline information to optimize the selling experience and acquire more new clients, faster
Increased Marketing Effectiveness
We digitize operations to increase marketing effectiveness and streamline lead generation and campaign management
Increased Employee Satisfaction
We create more satisfying experiences for your employees, regardless of role or location
Our methodology
reveal
how we do it
reveal
how we do it
Our approach
rapinno helps businesses get the most out of the Salesforce platform
We recommend a measured approach defining and scoping the business need; blueprinting solution and implementation strategies; validating the solution with an out-of-the-box Salesforce.com application along with the required MVP components for a Pilot Group of users; and then expanding the implementation with future enhancements.
OUR EXPERTISE
extensive, hands-on experience with the leading
platforms, frameworks & tools
advantage of all these solutions have to offer so you can maximize your ROI with them.
