Mango CSM
After-sales service from the first request through to a closed job.
One request, one owner, one close
After handover, customers report issues by phone, chat or documents. The real question is what happens next: who owns the job, what stage it is at, and when it will be done. Mango CSM (Customer Service Management) keeps every team on the same service record from intake to customer acceptance.
See Mango CSM in action
Delivered end-to-end.
Intake & triage
Log project, building, unit, location and photos; categorise and set priority.
Coming soon
Intake & triageDispatch & on-site work
Assign by skill, area and workload; technicians record cause, fix and before/after photos.
Coming soon
Dispatch & on-site workClose, QA & insight
Inspect quality, take customer acceptance, close the job and summarise open vs closed work for management.
Coming soon
Close, QA & insightFrom idea to impact.
Discover
Opportunity mapping and use-case prioritisation.
Design
Architecture, data and responsible guardrails.
Build
Engineer, integrate and evaluate.
Run
Scale, monitor and continuously improve.
Common questions
Is Mango CSM only for property developers?+
It is a strong fit for unit-based after-sales (for example a water leak in a unit), and for any project business that needs a connected repair process from report to close.
Tighten after-sales service?
Talk to us about Mango CSM on MangoERP.